Welcome to our FAQ section! We’ve compiled answers to the most common questions about our home decor products, shipping policies, and more. Whether you’re a first-time shopper or a returning customer, we hope this information helps make your Decor Haven experience seamless and enjoyable.
About Our Products
What styles of home decor do you specialize in?
We offer a carefully curated selection of home decor items ranging from boho-chic to modern industrial styles. Our collections include accent rugs, artificial plants, bedding sets, bathroom accessories, and lighting solutions designed to help you create your perfect space.
Are your artificial plants and flowers realistic looking?
Absolutely! We take pride in selecting high-quality artificial plants, flowers, and wreaths that mimic the beauty of nature without the maintenance. Many customers tell us they have to touch our products to believe they’re not real!
Do your bedding sets come with all pieces shown?
Yes, our bedding sets and collections include all coordinated pieces shown in the product images. Each set is designed to create a harmonious look for your bedroom. Product descriptions clearly list all included items.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save favorites, and checkout faster in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All payments are processed through our encrypted system to ensure your information is protected.
Can I modify or cancel my order after placing it?
We process orders quickly to get your decor items to you as soon as possible. If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping options:
ā Standard Shipping ($12.95): Handled by DHL or FedEx, delivering in 10-15 business days after dispatch with full tracking.
š Free Shipping: For orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch.
ā Standard Shipping ($12.95): Handled by DHL or FedEx, delivering in 10-15 business days after dispatch with full tracking.
š Free Shipping: For orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch.
How long does order processing take?
We process all orders within 1-2 business days after confirmation. You’ll receive a notification email when your order ships with tracking information.
Do you ship worldwide?
Yes! We ship globally, excluding some Asian and remote regions. During checkout, our system will confirm if we can deliver to your location.
How are fragile items like candles and wreaths packaged?
We take special care with delicate items. All fragile products are carefully wrapped in protective materials and shipped in sturdy boxes to ensure they arrive in perfect condition.
Decor Haven Tip: Combine multiple items from our coordinated collections to qualify for free shipping while creating a perfectly harmonious space!
Returns & Exchanges
What is your return policy?
We stand behind our products and want you to be completely satisfied. If any item doesn’t meet your expectations, you may initiate a return within 15 days of delivery. Items must be unused and in original packaging with all tags attached.
How do I start a return?
Simply email our customer service team at [email protected] with your order number and the items you wish to return. We’ll guide you through our simple return process and provide a return authorization if approved.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Still Have Questions?
Our friendly customer service team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours on business days.
Happy decorating from all of us at Decor Haven Shop!