Shipping Information

At Decor Haven Shop, we strive to deliver your home decor items promptly and safely to your doorstep, wherever you are in the world.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

Note: Delivery times may vary during peak seasons or due to customs clearance for international orders.

Returns & Exchanges

We want you to love your Decor Haven purchases. If you’re not completely satisfied, we offer a simple return process for most items.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags and accessories
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bed pillows & bed blankets
  • Bathroom accessories
  • Candles & home fragrances (all final sale)

Exceptions: We will accept returns if these items arrive damaged or defective.

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days with your order number and return details
  2. Receive Instructions: Our team will respond within 1-2 business days with an RMA number and return address
  3. Ship Your Return: Pack item securely in original packaging, mark the RMA number clearly on the package, and send to:
    Decor Haven Shop Returns
    2056 Evergreen Lane
    Bell, CA 90201
    United States
  4. Shipping Note: We recommend using a trackable service with insurance. We’re not responsible for lost return packages.

Refund Process

  • Inspection: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable

Damaged or Defective Items

If your area rug, artificial plant, or other decor item arrives damaged:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange a replacement or refund and provide a prepaid return label if needed

International Returns

We ship globally (excluding certain Asian and remote regions). International customers are responsible for any customs fees or duties associated with return shipments.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] for personalized support.